MSW-21 is a reporting platform for reporting crime and other illegal activities that go on throughout Papua New Guinea.

MSW-21 takes an observe and report approach where information is centralized and an incident call can be lodged for further actions and closed when appropriate actions have taken place. 

MSW-21 works like a communication centre where the coordination of information and resources takes place.  Information is passed through to relevant authorities, organizations, stakeholders and the media for more appropriate responses to incidents.

MSW-21 is not an incident command post;  it is an information hub where news and information gathering from various sources including the community at large are analysed and disseminated.